Terms and Conditions

Terms & Conditions

All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.

Artwork approval is required to be provided in writting. No order will proceed without written artwork approval even if the order is paid in full.

Order Payments
No order will be passed to production until payment has been received. payments can be made via bank transfer, credit card (over the phone) or by using Paypal transfers or credit cardpayment on paypal.
You can ‘send money’ on PayPal to sales@nationalpromo.com.au. All order payments will be replied to via email noting payment has been received.
You can puchase in the online shopping cart or you will receive an invoice by National Promo.

Ownership title of any of our promotional products remains with us until payment has been made in full into our account.

No trading accounts are granted to clients unless they are government departments with a large repeat order history. If you think you could qualify for a trading account. Please send your request in writting to sales@nationalpromo.com.au and we will be in touch.

2% above or below quantities order is considered acceptable as full shipment and invoiced as such. Generally item counts are exact or in excess of the qty ordered.

We make best efforts to ship your promotional goods to your desired destination in the most economical way possible given your specified date and production limitations.
We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs, departments or by ‘acts of God’.
Insurance is available at a rate of 2% of value of order. If insurance is waived, shipment is at the receiver’s risk, otherwise the freight can be booked for pickup on your own courier account.
All orders will be shipped using our account and billed with your order at published rates. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.

Cancellation of Order
Once the order artwork confirmation form has been signed, and payment received, we will provide an order timeline to supply your product based on production time + freight delivery time. If you cancel an order after having this supply time information on email, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock or we don’t ship by the promised date specified on the order confirmation email.

Artwork Fees
If artwork is not supplied in the correct format, artwork charges may be billed after we discuss if you have accesss to the right files we need. Some minor artwork may be done at no cost. Please check with us and we can supply a quote for your artwork.

Claims or Returns
In the unlikely event of a claim, only written claims will be accepted and must be made within 5 working days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing when compared to the artwork signoff document. Faulty goods must be returned for inspection. A refund or replacement of stock will be issued at our discretion once the goods have been checked.

The colours of the merchandise pictured on this website are only indicative. If exact colour matching is required please request a sample.

Default Accounts
Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.