Order Process

Below is a detailed break down of how the ordering process works when ordering from National Promo. All orders are subject to the below procedure unless otherwise advised at the time of ordering. National Promo does cater for tight deadlines as long as the items required are able to be produced in time.

1. Choose Your Products

Visit the product pages you are interested in. Simply click the item to find out more info. Add the item to the cart and choose your options if the product has add-ons available. Our product pages display a number of common sizes and quantities with pricing that you can instantly add to your cart. If you want a different Qty than shown – send us a quick message and we will quote it instantly for you.

2. Place Your Order

Once you have added what you want to the cart place your order online. You can email sales@nationalpromo.com.au  if you have any requests that are not able to be taken care of in the online cart system. Make sure to include your business details, name and delivery address and your best contact phone number. If you haven’t purchased from the online cart system, we will email you an invoice for payment prior to the order become official. If possible you can upload your files and artwork info with the order and we will start the artwork process.

3. Payment

The payment will fall due immeadiatly you see the online cart system or when we send you an invoice for items outside of the website shopping cart. Payment can be made via bank transfer, credit card (over the phone) or with paypal. the payment details will be on the invoice or shown in the online cart system. No order will be sent to production until payment is made. Accounts are only granted to regular repeat clients such as NSW / VIC Police, Department of Education, and other government departments.

4. Artwork

If you are not ready to provide your artwork files immediately that’s OK. If you are providing your print ready artwork files (Artwork Specifications are on the Artwork Page) you can email them to sales@nationalpromo.com.au if they are under 15 meg per email. Larger files can be sent using a free online system called Hightail. Located on https://www.hightail.com/
Alternatively if you need us to create or finish a design for you, our print services section can help. just send an email to sales@nationalpromo.com.au  If we haven’t got your logo in a print ready vector format we may need to convert it so the print quality will be what is required. We will advise of this directly once we have seen what your artwork files are.

5. Artwork Generation

Our team will process your artwork request and check file quality and stock availability for your order. You will be sent an ‘artwork for approval’ via email will will have all the information about your order with an artwork sample for you to approve the artwork and qty, colour ect…

6. Artwork Approval

You need to respond in writing and sign off the artwork approval once it is correct. We include up to 2 revisions free. If you make further chnages you may incur an artwork fee. We will not start production on any job order until confirmation of payment and artwork signoff has been noted in the office. This will then be forwarded to our production team.

7. Production

Each product has a different production time that is based on the processes and complexity of producing it. We will advise an approximate time when we discuss your order at the artwork approval stage. If you have a deadline for an event like a trade show we need to know this as soon as possible (ideally when you place the order). We do everything we can to meet a specific date, but you must also allow the approriate freight time for the order to arrive.

8. Delivery

Once your order is complete with our production team, the order is packed ready for freight pickup. Your order will be sent via Fastway Couriers, DHL or Australia Post. Your order will be sent with a tracking number and you will be sent an email confirmation with courier tracking number the morning after the freight has been picked up. Once you receive the products, we encourage you to check them for accuracy and quality. Any damaged freight needs to be reported within 3 days of arrival. Freight Insurance is an additional fee that you may elect to insure the parcel from damage from freight companies. Damage by freight companies is out of our control. We ensure the items will be packed to endure the national freight network to minimise the chance of any issues from occuring.